I created my account but do not see my 500 bonus points.

The bonus points are only credited to your account after you have confirmed your account.

Do I have to use load money on the gift card or app to use it to collect points?

No. You can use your card or the app just for earning and redeeming points but it is nice to have some cash loaded for convenience 😉

How do I get my birthday bonus points?

Getting your bonus birthday points is easy so long as you have entered your birthday into your account. The bonus points will be added to your account the morning of your birthday by 9am Pacific Time.

If I do not have my card or app with me can I still earn points?

If you know your card number you can give it to the cashier to enter the card number manually.

Where are my points?!

Recently yogen früz launched a new mobile app for iOS and Android. When we did this we updated our points program so that every 5,000 points would magically turn into a FREE TREAT (up to $5). And so this means that if for example you had 20,000 points prior to the update, your account should now show 4 FREE TREATS (20,000 ÷ 5,000 = 4 FREE TREATS). Should you have any questions or concerns please email fruznation@grid.cl/proyectos/fruzco

Can I earn points for past purchases?

No this is not an option.

My card is not working or I cannot login or some other problem that is not listed here.

Please email us: fruznation@grid.cl/proyectos/fruzco and let us know the details of the problem that you are encountering.

Does the früzNation card or app cost money?

No. The card and app free to customers.

Can I use my card to earn points at any Yogen Früz store?

Currently the früzNation card is only available in select areas for testing and accepted at participating stores in those areas.

If I misplace or lose my card do I lose my points?

If you created and confirmed your account through our then your points should be protected and available for transfer to a replacement card.

Can I get cash for my points?

No. Points are not redeemable for cash or cheque.